Marken, hört auf, in Kampagnen zu denken. Entwickelt Inhalte und schafft Sinn

Der Teufel steckt im Detail, und Marken sind bisher nicht gut darin, selbst Geschichten zu publizieren. Sie verstehen den Editorial-Prozess nicht und können noch nicht abschätzen, wieviel Zeit und Kraft es braucht, eine tragende Followerschaft in sozialen Netzen anzuziehen. Es ist eine Entscheidung der Führung, sich gegebenenfalls gute Externe ins Haus zu holen, um nicht weiter wie Amateure zu agieren. Josh Sterberg schreibt auf  www.digiday.com:

„Take AmEx’s OpenForum, for instance. It took four years to get 1 million people aboard, and now it gets about 150,000 unique visitors per month. They have the resources to build and cultivate an audience others may not. Additionally, OpenForum was put on the shoulders of the end-user: small-business owners. These business owners are able to communicate and share ideas with one another, but they must be American Express Cardmembers. AmEx recognized the need to provide small-business owners with a connection platform and information that will help their business succeed.

“Brands have a content story to tell,” said Colleen DeCourcy, CEO of Socialistic, a social media agency. “Some brands have data and research they have gathered in the creation of their products that can be contextualized and turned into content — which can give them both real authority on the topic and some real ROI for their effort.”“

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